Shipping Information
Free standard delivery on orders of $100 or more.
Last updated: 13 October 2026
Shipping Options Overview
At CELLiFY, we want your experience to be smooth from browsing to unboxing! We deliver Australia-wide with Australia Post, and every order is tracked. Standard shipping is free on orders of $100 or more (it isn’t available on orders under $100), and Express shipping is available on all orders. Every phone arrives with a charging cable in the box and a free screen protector.
1. Order and Choose Your Device
2. Receive Your Order Confirmation
3. Track and Await Your Delivery
|
Delivery Cost |
|
|---|---|
| Standard Orders of $100 or more (2-6 business days): |
FREE |
| Express All orders (1-3 business days): |
$5.99 |
1 Day Order Handling Time
2-6 Days Shipping Time
Once dispatched, Standard delivery takes 2-6 business days, and Express takes 1-3 business days, via Australia Post. Every order includes tracking. If you experience any delays, please email us. If your order is lost or arrives damaged, let us know as soon as possible and we’ll replace or refund it. We’ll deal with the carrier.
Regional Outside Metro Areas
Deliveries to regional or remote areas may take a few extra business days.
FAQs
Yes, Standard shipping is free on orders of $100 or more within Australia. No codes or special steps needed!
If your order hasn’t arrived, please check your tracking link first. If you’re still unsure, reach out to us at support@cellify.com.au with your order number and we’ll help locate it.
Once we receive and inspect your return, we process it within 2 business days and email you as soon as it’s done. If you’re getting a refund, your bank may take a further 3-5 business days to show it.
Yes, you have 14 days from delivery to return a phone for change of mind. A $30 restocking fee applies (waived for store credit). Phones must be unlocked (Find My / Google account removed), in their original condition and sent back with the included accessories, using the free prepaid return label we email you. Unopened accessories can be returned within 14 days of delivery with no restocking fee.
Every phone comes with CELLiFY’s own 12-month warranty. If a fault appears within the first 14 days after delivery, you can choose a refund, a replacement or a free repair. After that, we’ll repair it free of charge; if it can’t be repaired, we’ll replace it with the same model or an upgrade, and if no replacement is available within 14 days, we’ll refund you. This is in addition to your rights under the Australian Consumer Law.
