Terms & Conditions
Terms & Conditions
Last updated: 13 October 2026
Welcome to the Cellify online store. By continuing to browse or use this website, you agree to comply with and be bound by the following terms and conditions of use, as well as our Privacy Policy found in the footer of our homepage.
The terms “Cellify”, “Cellify.com.au”, “us”, “we”, or “our website” refer to the online store operated at Cellify.com.au by HSK Group Holding Pty Ltd (ABN 66 688 337 797), based in Sydney NSW. CELLiFY is an online-only store. We don’t have a showroom, and walk-ins and pick-ups aren’t available. The term “Customer” refers to the individual or entity placing an order for products or services through our site.
Cellify is an independent retailer of mobile phones and telecommunications accessories. We do not claim any formal affiliation or authorised dealership with providers such as Telstra or any other network unless specifically stated.
Please also review our:
These documents form part of our overall terms and govern your use of our services.
Warranty
Every phone comes with CELLiFY’s own 12-month warranty, and we handle warranty claims directly, so you don’t need to contact the manufacturer. See section 5 below for how it works, and our Warranty page for how to make a claim.
Disclaimers
Nothing in these terms excludes, restricts or modifies any right or remedy under the Australian Consumer Law, including the consumer guarantees.
We work hard to keep this website accurate and available, but we can’t promise it will always be error-free or uninterrupted, or that files downloaded from it will be free of viruses. We may change website content without notice.
We reserve the right at any time to:
Modify, suspend, or stop the site or any part of it.
Revise terms, policies, or services.
Perform maintenance or updates without notice.
Copyright
All content on this site (including text, graphics, and code) is copyrighted as a collective work under Australian and international laws and remains the property of HSK Group Holding Pty Ltd (ABN 66 688 337 797) trading as CELLIFY.
You may print or download portions of the site for your personal use or for placing an order. Any other use (including reproduction, distribution, or modification) is strictly prohibited without written permission.
Third-Party Links
Links to external websites are provided for your convenience and do not imply our endorsement. We are not responsible for the content or practices of third-party sites.
Logos & Trademarks
All logos and trademarks shown on our website are the property of their respective owners. Displaying them on this site does not imply any formal partnership or association.
Australian Stock
All phones we sell are refurbished and sourced in Australia, and every phone is covered by CELLiFY’s 12-month warranty. Some phones may also have manufacturer warranty remaining, but we can’t promise this. Refurbished devices may contain aftermarket (non-original) replacement parts, such as batteries or screens. Some phones may contain network software or preloaded settings from global carriers; they remain unlocked unless otherwise stated and are fully compatible with all Australian networks.
Terms of Sale
1. General Conditions
1.1. Nothing in these terms excludes, restricts or modifies any right or remedy under the Australian Consumer Law.
1.2. These terms apply to all transactions made via Cellify and supersede any conflicting buyer terms.
1.3. Any exceptions must be agreed to in writing.
1.4. For support, email support@cellify.com.au or use our contact form. We aim to reply within one business day.
2. Orders
2.1. Orders are offers to purchase and are subject to our acceptance. If we cancel an order, we’ll refund you in full. Change-of-mind returns must be requested within 14 days of delivery.
2.2. Phones can be returned for change of mind within 14 days of delivery. They must be unlocked (Find My / Google account removed), in their original condition and returned with the included accessories. If the charging cable isn’t returned, we may deduct its replacement cost. Unopened accessories can be returned within 14 days of delivery for a refund, with no restocking fee; opened accessories can only be returned if they’re faulty.
2.3. A $30 restocking fee applies to change-of-mind returns of phones. It’s waived if you choose store credit.
2.4. All returns must be pre-authorised. Contact us first and we’ll email you a free prepaid return label. Refunds go to your original payment method (or as store credit, if you choose it) and are processed within 2 business days of us receiving and inspecting your return; your bank may take a further 3-5 business days.
3. Pricing & Payment
3.1. All pricing is as listed on the site at the time of checkout.
3.2. Accepted payment methods: credit/debit card (Visa, Mastercard, Amex, JCB), Apple Pay, Google Pay and Afterpay.
3.3. Payment must be made in full.
3.4. If payment is declined or delayed, we reserve the right to suspend or cancel your order.
4. Shipping & Transit
4.1. We deliver within Australia only, using Australia Post, and every order is tracked. Orders are dispatched within 1 business day (orders placed on weekends or public holidays are dispatched the next business day).
4.2. Shipping options: Standard is free on orders of $100 or more (2-6 business days) and isn’t available on orders under $100. Express ($5.99, 1-3 business days) is available on all orders.
4.3. Deliveries to regional or remote areas may take a few extra business days.
4.4. If your order is lost or arrives damaged, please contact us as soon as possible. We’ll deal with the carrier and replace or refund your order, whichever shipping option you chose.
5. Warranty
5.1. Every phone includes CELLiFY’s own 12-month warranty. If a fault appears within the first 14 days after delivery, you can choose a refund, a replacement or a free repair. After that, we’ll repair the phone free of charge; if it can’t be repaired, we’ll replace it with the same model or an upgrade, and if no replacement is available within 14 days, we’ll refund you.
5.2. The warranty doesn’t cover accidental damage, liquid damage or other damage caused by the customer.
5.3. Our warranty is in addition to your rights under the Australian Consumer Law. If there’s a major failure, you can choose a refund or a replacement. See our Warranty page for how to make a claim.
6. General Policies
6.1. Prices may change without notice, but we aim to honour prices listed during checkout.
6.2. We reserve the right to remove any product or service at any time.
6.3. If we can’t fulfil an order (for example, if a product is no longer available), we’ll let you know and refund you in full.
6.4. To the extent permitted by law, we aren’t responsible for delays caused by events beyond our reasonable control.
6.5. Product images are for reference only. The device you receive will match the condition grade you selected.
7. Limitation of Liability
7.1. Nothing in these terms excludes, restricts or modifies any right or remedy under the Australian Consumer Law, including the consumer guarantees. The rest of this section applies only to the extent permitted by law.
7.2. Subject to clause 7.1, we are not liable for indirect or consequential loss arising from your use of this website.
7.3. We are not responsible for any unlawful use of our products.
8. Severability
8.1. If a clause in these terms is found to be unenforceable, the rest of the terms will remain in full effect.
9. Policy Updates
9.1. We may amend these Terms & Conditions at any time. The terms in effect at the time of purchase will apply.
10. Jurisdiction
10.1. These Terms & Conditions are governed by Australian law and disputes are subject to the jurisdiction of Australian courts.
11. Dispute Resolution
We aim to resolve all customer concerns quickly and fairly. If you feel your issue hasn’t been resolved, you may refer to the ACCC for further guidance:
