Warranty Policy

Last updated: 12 October 2026

Every phone we sell comes with a 12-month warranty from CELLiFY, included at no extra cost. Below is everything you need to know about our warranty coverage, return options and how we handle common issues.

For information on returns policy or returns for change of mind, please click here. Please do not send anything back until you have received our instructions.

Making a Warranty Claim

If your device experiences any issues during the warranty period, you can lodge a claim through our Warranty Claim Form (linked below) or email us at support@cellify.com.au. We aim to reply within one business day.

Battery & General Performance

If your phone’s battery health or performance doesn’t meet original equipment manufacturer (OEM) guidelines when it arrives, we treat it as a fault: let us know within 14 days of delivery and you can choose a refund, a replacement or a free repair.

What the Warranty Doesn’t Cover

Warranty coverage does not extend to:

• Accidental damage (e.g. cracks or drops) and liquid damage

• Misuse, tampering or neglect

• General wear and tear from heavy usage

Damage caused by the customer, whether intentional or not, isn’t covered by the warranty.

Repair, Exchange & Refund Policy

If a hardware or software fault arises under warranty, we’ve got you covered.

• Within the first 14 days after delivery, if a fault is confirmed you can choose a full refund, a replacement or a free repair.

• After 14 days, we’ll send you a prepaid return label, inspect the device and repair it free of charge (as long as the damage isn’t customer-induced).

• If the item can’t be repaired, we’ll replace it with the same model or an upgrade if stock allows. If a replacement isn’t available within 14 days, we’ll process a full refund.

After 14 days, returns for change of mind are no longer accepted. However, your warranty still covers mechanical and electrical faults for the full 12 months.

Blacklisted / AMTA-Blocked Devices

In the rare event your device is found to be blocked (e.g. blacklisted via AMTA), you’re entitled to either a full refund or a replacement, whichever you prefer.

Non-Repairable Devices

If the device is deemed beyond repair, a replacement will be issued according to your warranty coverage. We do not provide temporary phones while repairs or assessments are in progress.

Your Data is Your Responsibility

Before returning any device, we strongly recommend backing up your data. We don’t recover, store or transfer customer data and cannot be held responsible for any data loss during the repair or testing process. Please remove your passcode and Find My / Google account before sending your device.

Processing Times

• Refunds are processed within 2 business days after we receive and inspect your return; your bank may take a further 3-5 business days to show it.

• Replacements are shipped within 1-3 business days, subject to product availability.

Battery Standards (iOS Devices)

To ensure performance, we automatically replace the battery in iPhones that fall below our acceptable health threshold. All iPhones meet a minimum of 80% battery health or higher at the time of sale. Replacement batteries and other replacement parts may be aftermarket (non-original) parts. On iPhones this can show as an “Unknown Part” or “Important Battery Message” notice in Settings; it doesn’t affect your warranty.

If Your Device Arrives Damaged

Please check your parcel when it arrives. If your order arrives damaged or is lost in transit, please let us know as soon as possible and we’ll replace or refund it. We’ll deal with the carrier.

Consumer Law

This policy operates in addition to your rights under Australian Consumer Law and does not limit or replace any legal protections you are entitled to. For a major failure, the Australian Consumer Law lets you choose a replacement or refund instead of a repair.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.