Return Policy

Last updated: 13 October 2026

If your phone develops a fault, it’s covered by our 12-month warranty. If the fault appears within the first 14 days after delivery, you can choose a refund, a replacement or a free repair. After that, we’ll repair it free of charge; if it can’t be repaired, we’ll replace it with the same model or an upgrade, and if no replacement is available within 14 days, we’ll refund you. Full details are on our Warranty page.

For more information on warranty claims, please click here. Please do not send anything back until you have received our instructions.

Please note:

• Returns require pre-approval. Please contact us first and we’ll email you a free prepaid return label. Please don’t send anything back without it, as we may not be able to match your parcel to your order.

• Faulty device? Once we confirm the fault, we’ll repair, replace or refund it as described on our Warranty page. This is in addition to your rights under the Australian Consumer Law.

• Phones must be returned unlocked (with Find My / Google account removed) and in their original condition. We can’t approve returns of locked phones, or of phones with accidental, liquid or other customer damage.

• We’ll need to confirm any reported fault. If no fault is found and more than 14 days have passed since delivery, we’ll send the phone back to you.

• If a device has been repaired by a third party, Cellify will inspect the repair and may reject the return if it’s poor quality.

• Please pack your phone securely for return shipping, using the free prepaid return label we email you.

• Warranty applies only within Australia. If you’re overseas, a local Australian contact may be able to assist.

Order Cancellation

Need to cancel your order right after placing it? No problem!
Contact us immediately and we’ll try to cancel it before dispatch.

To request cancellation, please get in touch with us by clicking here and let us know if you’d like an instant store credit for faster repurchase. Once approved, refunds are processed within 2 business days; your bank may take a further 3-5 business days to show it.

Orders are dispatched quickly, so it may be too late to cancel. If your order is already on its way, you can still return it to us once it arrives.

Change of Mind

Changed your mind? No worries!
Cellify accepts change-of-mind returns on phones within 14 days of delivery.

• Accessories (cases, screen protectors, chargers): unopened accessories can be returned within 14 days of delivery for a refund, with no restocking fee. Opened accessories can only be returned if they’re faulty.

• Original shipping fees aren’t refundable for change-of-mind returns.

• Returns must be pre-authorised. Contact us first and we’ll email you a free prepaid return label.

• Phones must be unlocked (with Find My / Google account removed), in their original condition and returned with the included accessories.

• A $30 restocking fee applies to change-of-mind returns of phones. This fee is waived if you choose store credit. If the charging cable isn’t returned, we may deduct its replacement cost.

• Please pack the item securely so it reaches us safely.

Refunds

Refunds are made to your original payment method, or as store credit if you choose it. We process refunds within 2 business days of receiving and inspecting your return; your bank may take a further 3-5 business days to show it.

To request a return  please click here or use the Return Form below. Once we’ve reviewed your request, we’ll email you a free prepaid return label to cover the return shipping. For faster processing, include as much detail as possible (like the fault and photos, if needed).