Terms & Conditions
Terms & Conditions
Welcome to the Cellify online store. By continuing to browse or use this website, you agree to comply with and be bound by the following terms and conditions of use, as well as our Privacy Policy found in the footer of our homepage.
The terms “Cellify”, “Cellify.com.au”, “us”, “we”, or “our website” refer to the online store operated at Cellify.com.au. The term “Customer” refers to the individual or entity placing an order for products or services through our site.
Cellify is an independent retailer of mobile phones and telecommunications accessories. We do not claim any formal affiliation or authorized dealership with providers such as Telstra or any other network unless specifically stated.
Manufacturer Warranty
Warranty coverage can vary across devices of the same model. In some cases, we recommend customers take the device directly to the manufacturer. If a device under manufacturer warranty is returned to us, we will forward it to the brand’s service centre, which may take 3–4 weeks. Contacting the manufacturer directly may result in quicker service.
Disclaimers
CELLIFY DOES NOT GUARANTEE THAT THIS SITE, ITS CONTENT, FEATURES, OR SERVICES WILL BE ERROR-FREE OR UNINTERRUPTED, OR THAT ISSUES WILL BE FIXED, OR THAT USING THE SITE WILL PRODUCE SPECIFIC RESULTS. EVERYTHING ON THIS SITE IS PROVIDED “AS IS” AND “AS AVAILABLE.” WE RESERVE THE RIGHT TO CHANGE ANY CONTENT WITHOUT NOTICE.
We cannot ensure that files or data downloaded from this site will be virus-free. CELLIFY DISCLAIMS ALL WARRANTIES—EXPRESS OR IMPLIED—INCLUDING WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A SPECIFIC PURPOSE.
You assume full responsibility for your use of this website and any linked sites. If you’re dissatisfied with any part of the site or its content, your sole remedy is to discontinue using it.
This limitation applies to any form of damage or loss arising from performance issues, errors, data breaches, or any other technical problems—whether under contract, negligence, or any legal theory.
We reserve the right at any time to:
Modify, suspend, or stop the site or any part of it.
Revise terms, policies, or services.
Perform maintenance or updates without notice.
Copyright
All content on this site—including text, graphics, and code—is copyrighted as a collective work under Australian and international laws and remains the property of ABN45 714 147 084, trading as Cellify.
You may print or download portions of the site for your personal use or for placing an order. Any other use—including reproduction, distribution, or modification—is strictly prohibited without written permission.
Third-Party Links
Links to external websites are provided for your convenience and do not imply our endorsement. We are not responsible for the content or practices of third-party sites.
Logos & Trademarks
All logos and trademarks shown on our website are the property of their respective owners. Displaying them on this site does not imply any formal partnership or association.
Australian Stock
All devices listed as Australian stock include a manufacturer warranty. While some phones may contain network software or preloaded settings from global carriers, they remain unlocked unless otherwise stated and are fully compatible with all Australian networks.
Terms of Sale
1. General Conditions
1.1. Click & Collect orders may take 24–48 hours to process. A valid photo ID is required at pickup.
1.2. These terms do not override your legal rights under Australian Consumer Law.
1.3. These terms apply to all transactions made via Cellify and supersede any conflicting buyer terms.
1.4. Any exceptions must be agreed to in writing.
1.5. For support, contact: support@cellify.com.au
2. Orders
2.1. Orders are offers to purchase and are subject to our approval. We reserve the right to cancel any order.
2.2. "Change of Mind" returns are only allowed once per order and do not apply to brand-new items.
2.3. A $49 restocking fee applies to in-store "Change of Mind" returns. Online returns may be eligible for free return unless stated otherwise.
3. Pricing & Payment
3.1. All pricing is as listed on the site at the time of checkout.
3.2. Accepted payment methods include bank transfer, credit/debit card, and PayPal.
3.3. Payment must be made in full.
3.4. If payment is declined or delayed, we reserve the right to suspend or cancel your order.
4. Shipping & Transit
4.1. Cellify is not liable for items lost or damaged in transit but will assist with claims to the courier.
4.2. No tracking is provided for free shipping or orders under $100.
4.3. We may use carriers other than Australia Post.
4.4. Digital products (e.g., eSIMs) are delivered via email only.
4.5. Standard shipping does not include insurance.
4.6. Express shipping includes $100 transit insurance only. Any additional loss is not covered unless explicitly stated.
5. Warranty on Repairs
5.1. Repairs come with a 30-day warranty unless otherwise specified.
6. General Policies
6.1. Prices may change without notice, but we aim to honour prices listed during checkout.
6.2. We reserve the right to remove any product or service at any time.
6.3. We are not responsible for the withdrawal of products or failure to fulfil any order.
6.4. We are not liable for delays due to force majeure or system failures beyond our control.
6.5. Watch bands on refurbished devices may not match the original. Product images are for reference only.
7. Limitation of Liability
7.1. Our liability is limited to the purchase price of the item.
7.2. We are not liable for injury, damages, or indirect losses resulting from use of our products or services.
7.3. Some exclusions may not apply based on local laws. Users agree that Cellify is not responsible for unlawful use of our products.
8. Severability
8.1. If a clause in these terms is found to be unenforceable, the rest of the terms will remain in full effect.
9. Policy Updates
9.1. We may amend these Terms & Conditions at any time. The terms in effect at the time of purchase will apply.
10. Jurisdiction
10.1. These Terms & Conditions are governed by Australian law and disputes are subject to the jurisdiction of Australian courts.
11. Dispute Resolution
We aim to resolve all customer concerns quickly and fairly. If you feel your issue hasn’t been resolved, you may refer to the ACCC for further guidance: